Backed by the power of the UMDNJ Information Technology Department, the Access Center has developed proprietary software designed to handle data collection for behavioral health center clinicians and for triaging behavioral health clients. On site programmers work with each client organization to develop requirements for customized data entry and reporting. Customized scheduling systems are available for an additional fee.

Technology includes:

• Automatic Call Distribution System
• Accurate call management and call accounting system
• Dedicated toll free numbers for each agency/program
• Personalized greetings for each agency/program
• Customized reports that show volume, time and type of call
• Data systems built using Microsoft SQL Server
• Data systems that are fully clustered with fail over protection
• Data systems that are backed up using multiple methodologies each night for disaster control
• Systems that are all fully fire walled and have anti-virus protection updated daily
• All systems are patched on a daily basis with patches pushed to the servers by Microsoft

Data are compartmentalized so that contracted users see only their data and cannot see others.

UMDNJ is a full partner in the Internet 2, 10 GB nationwide high performance internet connection.