In a world dominated by automated call systems and endless, confusing communications options, the Access Center stands out for its unique combination of behavioral health expertise and personally answered toll-free numbers.

With our experienced and professionally trained staff, the Access Center focuses on providing quality, reliable service to all callers.  

Here’s what makes the access center unique:

• All calls are answered personally, 24 hours a day/7 days a week.
• Callers can receive a range of services from insurance and eligibility screening to clinical triage to appointment schedule – all with one call.
• Seamless call integration is achieved by a customized greeting with your organization’s name and services stated in the greeting.
• Your own separate and distinct toll-free number add up to easy access.
• Callers speak to a trained intake specialist or clinician – based on their need.
• Multilingual interpretation is available to all callers.
• HIPAA compliance is guaranteed to all callers and service providers.
• NCQA guidelines are adhered to for call answering.
• Rapid response is guaranteed in times of crisis.

Many call centers exist, but only UBHC offers the unique experience of a behavioral healthcare provider organization that can offer clinical triage, level of care assessment, eligibility and insurance screening along with a range of call functions.